外贸麦克*麦克推荐使用Shopify搭建独立站*
为了提高信任感，我们的Shopify店铺就要看起来专业些。这里面涉及的方面不少，今天我就谈谈重要的东西：about us，contact us，refund policy，FAQ等页面具体怎么写，怎么把页面放进Shopify店铺的目录里。
说明：因为我做的是英文独立站，主要面对美国、加拿大、澳大利亚等英语系国家，所以参考文案都是英文的。大家要根据所做的目标市场，制作必备的页面以及对应的内容。
因为本网站设置了内容不能复制，要复制参考文案的朋友，请移步同名知乎文章，那里可以复制内容。
先进入Shopify后台，点击【在线商店】-【页面】，点击右上角的【添加页面】：
Contact us（联系我们）
客户有什么问题，都可以通过这找到联系方式。
内容的话可以简单些，大意就是有任何问题，都欢迎大家联系我们，我们的Facebook主页是哪，Instagram主页是哪，客服邮箱是什么，联系地址是哪。
建议：创建contact us页面时，加上Shopify已经准备好给你调用的contact表格。
输入标题contact us和参考文案：
访客在这个表格里，填写自己邮箱，姓名和文字内容，Shopify会直接把这些内容发到你的客服邮箱里。
参考文案：
If you have any problem, please send us an instant message on Facebook Messenger: @xxxx Or reach us via email: support@xxxx.com
The fastest way to reach us about any issues is by filling out this form below. All inquiries are placed in a queue and responded to in sequence.
页面实际效果：
这儿以contact us页面为例（其它页面都是一样的操作），说下把页面加入目录的操作：
页面添加完毕后，点击【在线商店】-【网站地图】，选择你要添加的目录，我就选【主菜单】：
点击【添加菜单项】，右上角名称处输入【页面名称】，下方选择【页面】：
找到并点击你要添加的页面，右下角点【添加】：
页面就添加进去了，记得点【保存菜单】：
Shopify店铺前端的主目录就有了这个页面：
下面继续说其它页面：
About us（关于我们）
输入页面标题About Us和内容介绍。
内容可以提前拿word写好，可以根据自己店铺情况（愿景、卖什么类型产品、创建时间），选择纯文字类型，文字+图片类型，文字+视频类型等等。字体我一般都用默认字体，最后保存。
参考文案：
xxxx.com was founded in September 2018 with the goal to provide new and refreshingly fun interactive pet toys that are not available in stores.
Since then we have grown exponentially, supported by 10,000s of highly engaged pet lovers united on our social media.
Join thousands of other awesome pet parents on our Facebook page：facebook.com/xxxx
如果你是做品牌独立站或者垂直独立站，或者你希望讲述自己的产品、品牌、独立站、创业故事，那么你就要重视About Us页面的内容，尤其是如果你卖的是高单价产品。尽量写得真诚、有感染力，如果觉得自己文笔不好、英语不好，不用担心，你完全可以花一点小钱在Fiverr上找老外帮你写。
Refunds & Returns（退款退货）
退货，换货，退款等问题是消费者日常购物中经常会碰到的，通过Shopify店铺购物也会有这些问题。
实体店购买的话，消费者已经看到了产品，测试体验过，满足自己需要才会买。
消费者在我们Shopify店铺购物之后，拿到快递才能知道产品适合满足自己的期望。一旦和预期不符，退换或要求退款的可能性会大大增加。
所以大多消费者在做出购物决定前，很关心我们的店铺是否可以退换产品？是否可以退款？流程是否复杂？不满意是否可以直接退款等等。如果我们的退款策略（包括退换产品的内容）很友好而且流程清晰，那么他们会更加信任我们的店铺，我们店铺的转化也会更好。
参考文案：
RETURNS
We support refund/exchange service within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the ORIGINAL PACKAGING.
To complete your return, we require a RECEIPT or PROOF of PURCHASE.
Please do NOT send your purchase back to the MANUFACTURER.
REFUNDS
There is a certain situation where only 20% REFUNDS are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
There is a certain situation where NO REFUNDS are granted:
Any item that is returned more than 30 days after delivery.
The returned item is missing as customer use the shipping service without track number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds:
If you haven’t received a refund yet, first check your PayPal/bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xxxx@xxx.xx（客服邮箱）
EXCHANGES
We only replace items if they are DEFECTIVE or DAMAGED for free. If you need to exchange it for the same item, send us an email at xxxx@xxx.xx（客服邮箱）for detailed RETURN PROCESS.
Privacy policy（隐私政策）
隐私政策对于老外来说，非常重要。
参考文案：
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at xxxx@xxx.xx（这儿填写你的客服邮箱）
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_Shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_Shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply ask us for more information.
Shipping policy（物流政策）
参考文案：
Once an order is placed, order processing usually takes 1-3 business days. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:
United States: 12 – 45 days
Canada, Europe: 12 – 50 days
Australia, New Zealand: 15 – 50 days
Rest of the world: 15 – 60 days
Please note that orders of multiple items may ship separately for expediency, but there’s no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages. If you have any question, please send an email to us at xxxx@xxx.xx（这儿填写你的客服邮箱）
Terms of service（服务条款）
OVERVIEW
This website is operated by xxx(网站品牌名，比如你网站baidu.com 就写baidu）. Throughout the site, the terms “we”, “us” and “our” refer to xxx(网站品牌名). xxx(网站品牌名) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall xxx(网站品牌名), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless xxx(网站品牌名) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at xxx@xx.xx（客服邮箱）
FAQ（常见问答）：
参考文案：
Q: I love your products. Can I get a discount on a second order?
A: Thank you! We’ll keep you posted if there’s a sale. We recommend you don’t wait to purchase again, however, as our items can sell out.
Q: I haven’t received my order yet. Can you give me an update?
A: As noted on the site and in the emails you should have received, delivery times are between 20-60 days because they come from abroad and are sent via a more economical shipping method (so we don’t lose our shirt with these offers!). If it’s been over 40 days since you placed your order, just contact us.
Q: I never received an order confirmation email. Can you help me out?
A: Sure! First, please check your spam folder or search your email inbox for an email from “xxx（你的品牌名）“. If you don’t see one, it’s probably because you entered your email in incorrectly when you made your purchase. If you send us an email, we can update your email address and resend your confirmation email.
Q: Can I cancel my order?
A: Sorry! We can’t currently do cancellations. We’re working on developing a better cancellation system in the coming months.
Q: Can I update my address?
A: Yes! If you contact us within 24 hours of placing your order, we can update your address. If it’s after 24 hours, we can no longer update your address.
Q: I never received my order. Help!
A: Oh no! We’ll sort this out for you. If it’s been over 40 days since you ordered (our maximum delivery time right now), send us an email and we’ll look into the status of your order and resend it to you with no questions asked.
Q: My order arrived broken.
A: We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please send us an email and we’ll work it out for you and resend it to you or provide you with a refund!
Q: I have received only part of my order in the mail so far. Can you tell me where the other items are?
A: As noted on our shipping page, we ship directly from different suppliers around the world (in Europe, the US, Asia, Latin America) — so your order, if you purchased several items, will likely arrive in different packages. Please be patient and the rest of your order will arrive soon!
Q: Is it safe to process payments through you? Do you have access to my credit card details?
A: We use xxx and xxx（这儿写你的收款工具名称）, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer’s personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via xxx and xxx（这儿写你的收款工具名称）.
Q: Do you do exchanges?
A: We don’t currently do size exchanges since our suppliers are based all over the world and we don’t have a storefront. We are working to build out a system where our customers can do exchanges in the future — but it’s not currently possible. We appreciate your understanding!
Q: I’m having a technical issue on your site or can’t place an order because of an error. Help!
A: Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.
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